Return Policy
At Wellena, we are committed to providing you with products and services that exceed your expectations. We understand that there may be instances when you need to return a purchase, and we want to make this process as smooth and hassle-free as possible. Please take a moment to read our return policy to understand how we can assist you.
1. Eligibility for Returns
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been used or are not in their original condition may not be eligible for a refund or exchange.
2. How to Initiate a Return
To start the return process, please follow these simple steps:
Contact our customer support team at contact@wellena.com to request a Return Authorization (RA) number.
Package the item securely, including all original packaging, tags, and accessories.
Clearly mark the RA number on the outside of the package.
Ship the item to the address provided by our customer support team.
3. Refund Process
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within [30] business days.
4. Exchanges
If you wish to exchange an item, please contact our customer support team to arrange the exchange process. We will guide you through the steps to ensure a smooth exchange experience.
5. Non-Refundable Items
Please note that certain items are non-refundable:
Gift cards or promotional items
Items marked as final sale
Personalized or customized items
6. Return Shipping
Return shipping costs are the responsibility of the customer, except in cases of product defects or errors on our part. We recommend using a trackable shipping service to ensure the safe return of your item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly and provide instructions for returning the item if necessary.
8. Contact Us
If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team at contact@wellena.com. We are here to assist you and ensure your satisfaction with your Wellena shopping experience.
Thank you for choosing Wellena. We appreciate your trust in us and look forward to serving you again in the future.
